Increase Customer Satisfaction by Delivering a Connected Service Experience

Service Cloud helps you face the highly competetive marketplace where customer experince itself acts as a differntiator and turn customer satisfaction into ROI. Connect with customer via their prefered platform such as phone, email, chat, oranother SMS messaging app of their choice with Live Message.

AI Enabled Customer Service

Agents are able to understand each of the customer and their specific needs in order to serve them better by using Einstein.

Self Service

Self-Service community helps customer by connecting them to product and service knowldge, helpful peers, and subject-matter experts.

Field Service

Increase Agent’s productivity by creating a seamless experience thru a unified customer view across devices and systems for faster case resolution and satisfied customer